Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how SVCS Services (Pty) Ltd, registration number 2020/866947/07, trading as Contractors.net.za (“SVCS Services”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal information through this website and related services.

We are committed to processing personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).

2. Responsible Party

The responsible party for personal information processed through this website is:

SVCS Services (Pty) Ltd t/a Contractors.net.za
Registration Number: 2020/866947/07
VAT Number: 4510305263
Email: herold@svcs.co.za
Phone: 011 083 6450
Address: 44 Francolin Street, Meyersdal Crest, Meyersdal, Alberton, 1448, South Africa

3. Personal Information We Collect

We may collect personal information that you provide directly to us, including your name, phone number, email address, physical address, suburb or project location, service request details, budget information, and any other information you include when submitting an enquiry.

4. How We Use Personal Information

We use personal information to respond to enquiries, match users with suitable contractors, send requests for quotations, arrange call-backs or site visits, communicate with users, improve our services, maintain records, and comply with legal obligations.

5. Sharing of Personal Information

By submitting an enquiry through this website, you acknowledge that relevant personal information may be shared with selected independent contractors, service providers, employees, agents, hosting providers, communication tools, and other service providers involved in operating the platform or responding to your request.

We do not sell personal information. We only share information where reasonably necessary for platform operations, service delivery, legal compliance, or where you have otherwise consented.

6. Whether Providing Information Is Voluntary

The provision of personal information is generally voluntary. However, if you do not provide the information requested in our forms, we may not be able to process your enquiry, match you with contractors, or allow contractors to contact you regarding quotations or services.

7. Direct Marketing

Where permitted by law, we may send service-related follow-ups or marketing communications. You may opt out of non-essential marketing communications at any time by contacting us or using the unsubscribe option where available.

8. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, and similar technologies to improve website performance, measure usage, remember preferences, and support marketing activities. You may adjust your browser settings to manage cookies, although some site features may be affected.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain business and tax records, to resolve disputes, or to comply with legal and regulatory obligations.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no internet-based system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may request access to your personal information, request correction of inaccurate information, object to certain processing, or request deletion where legally appropriate. To exercise these rights, please contact us using the details below.

12. Complaints

If you believe your personal information has been processed unlawfully, please contact us first so that we can try to resolve the issue. You may also lodge a complaint with the Information Regulator of South Africa.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the effective date of the update.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact:

SVCS Services (Pty) Ltd t/a Contractors.net.za
Email: herold@svcs.co.za
Phone: 011 083 6450
Address: 44 Francolin Street, Meyersdal Crest, Meyersdal, Alberton, 1448, South Africa